Apple cerca 9 addetti per l’Apple Store romano
25/08/2006 07:00 CET
In Italia l'azienda di Cupertino assume personale per l'imminente apertura del primo negozio romano, quello di ROMAEST. Tutti i dettagli.
Che Apple debba aprire un Apple Store in Italia è noto, che lo faccia a Roma pure e che sarà dentro al nuovo centro commerciale ROMAEST anche.
Quando? Il centro commerciale in questione doveva inizialmente essere inaugurato in giugno ma poi, a dar retta al costruttore, la nuova data è diventata settembre. Sul giorno ancora nessuna certezza.
Facendo un controllo nella sezione delle ricerche di personale del sito di Apple si scopre per tale negozio il personale non è ancora al completo.
A pochi giorni dall'inaugurazione Apple non ha ancora trovato tutti gli addetti necessari per tale negozio.
Ne mancano nove.
Per l'Apple Store di ROMAEST (negozio R038 per Apple) si ricercano:
1) Assistant Store Manager # 2468874
1) Back of House # 2468909
1) Business Consultant # 2468885
1) Cashier # 2468907
1) Inventory Control Specialist # 2468918
1) Lead Mac Genius # 2468902
1) Mac Genius Administrator # 2468889
2) Mac Specialist [1 a tempo pieno e 1 part time] # 2468923 e 2468929
La cosa francamente assurda è che, con tutti gli attuali browser utilizzati su piattaforma Mac (Safari, Firefox, Opera e Camino), non si riescono ad ottenere le specifiche delle varie posizioni. Solo pagine bianche.
Bisogna recuperare il dismesso Internet Explorer di Microsoft in versione 5.2.3 e, magicamente, tutto sarà leggibile.
Vien da chiedersi se sarà proprio per questo motivo che non li trovano?
Siccome molti non utilizzano più il browser di Microsoft (che lo ha dismesso per la piattaforma Mac OS X), riportiamo di seguito i testi completi delle specifiche.
Assistant Store Manager
Req. ID: 2468874
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Primary responsibility is to assist their store in growing the Apple Brand through unparalleled employee loyalty, customer service, and profitability.
As a member of the Retail management team the Assistant Store Manager accomplishes this by managing one or more of the store functions, depending on assignment of a division of responsibility (DOR: Sales, Human Resources, Back-of-House Operations, Service, etc.) and supervision of staff.
• Completes projects associated with their division of responsibility.
• Implements innovative ideas to improve processes and performance within their assigned area(s).
• Works closely with the store associates in the form of training and development on customer service, product knowledge, inventory control and visual merchandising display.
• Supports the Store Manager by coaching store associates to consistently provide exceptional performance and customer service, and addresses performance issues.
• Monitors the performance of store associates, monitors the customer experience, addresses store associate and customer concerns, and addresses difficult customer issues.
• Regularly receives direction from their manager(s).
• Communicate positively with staff, customers, and partners.
• Assists their manager(s) in recruiting, hiring, retaining, and training, a diverse and talented team.
• Ensures compliance with all company policies and procedures.
• Protects all company assets.
• Follows standard practices and procedures.
• Maintains store expectations and systems.
• Performs sales leader functions including: monitoring sales floor coverage and maintaining sales generation focus, completing sales transactions and overrides (including cash, credit and check processing as well as exchanges, refunds and adjustments) and daily accounting and store operations procedures.
• Accountable for ensuring the store achieves it sales, shrink and payroll goals.
• Drive store profitability by achieving goals set by manager.
• Performs other administrative functions as assigned by manager, including drafting performance reviews, creating and adjusting schedules, approving time cards, ordering supplies.
3 to 5 years of previous retail leadership experience required. A BS degree in Business or related discipline (or equivalent experience) is desired. Prior retail management experience is a plus.
Back Of House Specialist
Req. ID: 2468909
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Primary responsibility is to support the ICS in the timely and accurate receiving, tracking and maintenance of store merchandise in the store and stockroom.
Duties
• Participates in all aspects of shipping and receiving, loads and unloads shipments, fills out appropriate logs, physical labor to stock shelves, straighten and inventory merchandise, monitor returns to stock, carry goods for customers.
• Check products upon receipt for damage, verifies quantities shipped on packing slip to purchase order and insures accuracy of all incoming/outgoing shipments of merchandise.
• Sort defective, obsolete, and mismatched product according to store procedures.
• Assists in tagging merchandise.
• Inspects for and corrects improperly priced merchandise.
• Prepares merchandise for vendor returns, transfers, or shipments.
• Maintains an organized flow of goods in the stock room and onto the sales floor.
• Organizes and maintains the stockroom to company standards.
• Maintains awareness of loss prevention situations.
• Complies with established policies and procedures.
• Updates ICS on all inventory issues on a regular and as-needed basis.
• Assists ICS with logs, data entry and files paperwork, as requested.
• Other duties as assigned.
Typically requires a High School diploma or equivalent, plus 0-6 months of shipping, receiving, inventory control experience.
Business Consultant
Req. ID: 2468885
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Implement Apple's small and medium business sales strategy within their store.
• Providing complete and appropriate solutions for every business customer.
• Under the direction and supervision of a Manager, supervises the day-to-day operations of Apple's business sales team (which consists of mac specialists who spend 25%-75% of their work schedule assisting with business sales and strategy).
This individual focuses on driving home, small, and medium business sales into the stores. This individual will dedicate 100% of their work schedule to business. Success of this role will be measured by the individual ability to deliver increased incremental store revenue as a result of leveraging SMB opportunities/events, already prospected sales leads developed and delivered and close percentages.
Duties:
• Leads the store team effort to provide its home, small, medium business customers with all their product, solution, services, financing and support needs.
• Ensures the store, store genius and local ACN's are aligned on their respective roles/focus in driving the business programs.
• Executes business events in the store.
• Responsible for managing all of the stores financial services interaction with business customers.
• Organizes and maintains all client contact and purchase information.
• Conducts ongoing and follow up conversations with established local client base as needed to maintain business relationships and to address service and product needs.
• Develops in-store strategies to reach out to new businesses and build local community business loyalty to the store.
• Record and track all business sales activity.
• Use POS dropdown for in store transactions and Web Activity document for web transactions.
• Complies with all business programs and initiatives.
Typically requires some High School education. 0 to 6 months of retail experience preferred and proven ability to close sales.
Cashier
Req. ID: 2468907
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Responsible for maintaining an effective and organized cash register area while providing excellent service, observing and maintaining all POS policies and procedures.
Duties:
• Rings sales efficiently and accurately in accordance to established markdown, price override, post void, and purchase procedures.
• Closes out register by counting cash and reconciling cash balances against the register.
• Organizes all cash wrap supplies.
• Communicates with management on inventory levels of those supplies.
• Reorders supplies as needed.
• Observes customers and alerts loss prevention associates or MOD to potential shoplifters or vandalism.
• Insures that the highest level of service is given to each customer making a transaction, executing the steps of service with every customer.
• Maintains excellent presentation of all merchandise with and around the register area.
• Completes any regular sales transactions involving cash, credit, checks, etc.
• Ability to be on your feet up to 8 hours a day.
Typically requires a High School diploma or equivalent, plus some retail experience. Cash handling and POS experience preferred.
Inventory Control Specialist
Req. ID: 2468918
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Primary responsibility is for the timely and accurate receiving, tracking and maintenance of store merchandise in the stockroom area.
Duties
• Responsible for timely and accurate receiving and ticketing of merchandise, stockroom organization, management of inventory paperwork, control of product in and out of store, and communication with store management, inventory control staff and buyers.
• Monitors shipping and receiving, stock location, inventory control and related activities.
• Maintains and updates the purchase order system as shipments are received, cancelled, or back ordered.
• Processes inventory paperwork including receiving logs, stock transfers, receiving discrepancies, defective/obsoletes, and return authorizations.
• Maintains accuracy of the physical inventory.
• Ensures accuracy of incoming and outgoing shipments of merchandise. Inspects for and corrects improperly priced merchandise.
• Organizes the stocking of merchandise in the stock room by means of a coordinated location system.
• Establishes and maintains an organized flow of goods in the stock room and onto the sales floor.
• Prepares merchandise for returns, transfers or shipments.
• Maintains awareness of loss prevention situations.
• Directs the staff assigned to BOH, as needed, to ensure compliance with established policies and procedures.
• Accountable for overall inventory results of the store.
• Updates management on all inventory issues on a regular and as-needed basis.
• Other duties as assigned
Typically requires a High School diploma or equivalent, plus 1 year of shipping, receiving, inventory control experience.
Lead Mac Genius
Req. ID: 2468902
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Supervises the day-to-day operations of Apple's service business under the direction and supervision of a Manager.
• Supervises the MG team in providing complete and appropriate solutions for every customer.
Duties:
• Contacts and briefs management of the day-to-day activities in the service area, and provide up to date information to Genius team and management team regarding issues effecting service business and store.
• Ensure compliance with daily break and meal period requirements for the MG team.
• Act as point of contact for customer service escalations and work with management to ensure all are addressed in a timely manner.
• Front line support for escalated technical issues, repair/service matters including Peoplesoft, SAP, Depot, engineering, parts, etc.
• May be responsible for training and helping new MGs as a mentor.
• Help identify training opportunities for the Genius team.
• Work with management to identify trends in the service business.
• Help develop strategies for improving customer satisfaction in TAT, First-Time-Fix, and Genius Bar.
• Maintain and exceed company's goal for service part variances.
• Work with ICS to resolve all service part variances.
• Maintain appropriate levels of supplies for AppleCare including PeopleSoft Receipt Paper, office supplies and tools needed to perform repairs.
• Lead monthly Round Table discussions.
• Evaluate MG performance.
• Assist with MG candidate tech screens when requested by recruiting.
• Provide new store opening assistance.
• Ensure MG compliance with all AppleCare procedures.
High school diploma preferred. 6 months of Apple Retail experience required. Technical knowledge and MAC certifications required.
Mac Genius Administrator
Req. ID: 2468889
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• The role of the AppleCare Administrator is to manage the day-to-day administrative activities of the service business.
Duties:
• Work with ICS to manage and complete cycle counts (finish prior to noon)
• Manager parts receipt, tracking and distribution process including updating case status to "Repair in Progress" noting the parts received. This includes staying alert to Loss Prevention issues and using checks and balances based on processes and reports.
• Process received depot repairs including verifying successful repair, repair confirmation, customer contact and updating case notes.
• Assess parts needed and place order prior to deadline (3pm PST) completing all necessary paperwork and communication with RFL
• Box and send all units to depot prior to your vendor's deadline update status of shipment as appropriate utilizing available vendor tools (web, phone, etc.).
• Be intimately aware of inventory levels and order replacement consumables as needed
• Answer phone and take care of CS issues as needed
• Provide end of day summary to ASM Service.
• Manages install forms (I-31 file) verifying they are all signed and have receipts attached, and performs monthly storage and office organization
• Manages end of month/new month paperwork, CRU paperwork and document storage.
• Manages customer pick up process for all completed repairs, including identification verification and preparation
• Perform customer check-outs as needed
• Perform DTs whenever possible
• Maintain tools and other office supplies
High school diploma preferred. Retail experience and technical knowledge a plus.
Mac Specialist – Full Time
Req. ID: 2468923
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Provide complete and appropriate solutions for every customer by utilizing retail sales and customer service skills.
• Translate "techno-speak" into laymen's terms. Have the ability to teach and demonstrate to all levels of experience.
Duties:
• Provides complete and appropriate sales solutions to customers.
• Completes fast and accurate sales transactions involving cash, credit, checks, etc.
• Helps customers in a timely manner and provides courteous customer service on the sales floor and cash register areas.
• Maintains knowledge of current promotions, trends, merchandise features, store inventory, policies and procedures.
• Gives solution-based presentations in the in-store theater. Protects assets through loss prevention awareness.
Typically requires some High School education. 0 to 6 months of retail experience preferred.
Mac Specialist – Part Time
Req. ID: 2468929
Location: Rome-Roma Est-R038, Rome
Country: Italy
Req Date: 17-Nov-2005
KEY OBJECTIVES:
• Provide complete and appropriate solutions for every customer by utilizing retail sales and customer service skills.
• Translate "techno-speak" into laymen's terms. Have the ability to teach and demonstrate to all levels of experience.
Duties:
• Provides complete and appropriate sales solutions to customers.
• Completes fast and accurate sales transactions involving cash, credit, checks, etc.
• Helps customers in a timely manner and provides courteous customer service on the sales floor and cash register areas.
• Maintains knowledge of current promotions, trends, merchandise features, store inventory, policies and procedures.
• Gives solution-based presentations in the in-store theater. Protects assets through loss prevention awareness.
Typically requires some High School education. 0 to 6 months of retail experience preferred.
E' del tutto evidente che è necessario conoscere l'inglese per ognuna di queste posizioni lavorative offerte da Apple, fin dal novembre 2005.
